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We are here for you, North Carolina

We’re here to help make things a little easier. That’s why our Medicaid health plan includes so many extras for your health and everyday life.

Helping people is at the heart of all we do

Get the Medicaid plan that gives you more. All North Carolinians deserves affordable health care, including you. That includes adults, people with disabilities, pregnant women and children. UnitedHealthcare has services and extras that can make a real difference in your life.

Plus, we offer one of the largest provider networks in North Carolina. Which gives you more options to choose the doctors and specialists that fit your health care needs.

We’re here to help you feel healthy and happy

At UnitedHealthcare Community Plan of North Carolina, we believe Medicaid benefits includes more than just medical services. Our Medicaid benefits include support for your whole self — body, mind and spirit. Because feeling well comes from feeling whole.

View the videos below to learn more about UnitedHealthcare Medicaid.

Ernestine Surgeon:

I've already had wonderful experiences when I called and needed new meter. I'm a diabetic. Soon as I called, everything I said, she was like, “Don't worry, we got a company. They take care of us very well.” Got my meter in a couple of days and they were able to get my doctor to okay the amount of strips that I needed. So it’s the little things that actually make your day better and makes your life more complete.

Cammeader Hammie:

I know myself, they keep me updated with extra benefits that we can do when we go to the doctor's office. They call. I have gotten some calls to check on me to see how I was doing. They gave me information where I can call them back if I need any help or problems I might have or support I might need.  Just a phone call makes you say, okay they really, really care about me. They called me to check up on me and I usually don't get that from a health service person. So that is good.

It’s your health. It’s your choice.

Everyone deserves affordable health care, including you.

That includes working adults, people with disabilities, pregnant women and children.

If that’s you, check out UnitedHealthcare Community Plan Medicaid.

We have the Medicaid services and extras that can make a real difference in your life. All at no cost to you.

  • Find a doctor you trust in our network.
  • Unlimited doctor visits for adults.
  • Vision coverage.
  • Transportation to and from doctor appointments.
  • 24/7 NurseLine to answer your health questions.

Sometimes, you might need a little extra help. Get extras not covered by Medicaid.

  • Earn rewards for keeping you and your baby healthy.
  • Earn gift cards for getting preventative services.
  • Support and treatment to reach a healthy weight.
  • Members 18 and older can get free GED Exam Voucher and materials(up to $160).

We also offer resources to help you make the most of your plan. Including:

  • Member Advocates
  • Social Services Support
  • Nutrition Coaching
  • Health Education Tools
  • Care Management

Visit NC medicaidplans dot gov for more information.

Helping you live a healthier life.

We are here for you, North Carolina

Remember to choose UnitedHealthcare Community Plan.

And get the Plan that gets you more.

To learn more about UnitedHealthcare Community Plan, visit UHCCommunityPlan.com forward slash NC.

What makes us different is our people. The commitment that our people have to meeting the needs of the individuals that we serve. That's what I love about United HealthCare. That's what I love about our team in North Carolina is our commitment to people, our commitment to working with stakeholders to really make the health care system better for everyone.

Every individual has different needs. Every individual has different challenges.

Was very proud and excited to be a part of United Healthcare. I've already had wonderful experiences when I called and needed a new meter. I'm a diabetic. Soon as I called everything I said she was like, “Don't worry, we got a company. They take care of us very well.” Got my meter in a couple of days and they were able to get my doctor to okay the amount of strips that I needed.

So it’s the little things that actually make your day better and makes your life more complete.

They call. I have gotten some calls to check on me to see how I was doing. They gave me information where I can call them back if I need any help or problems I might have or support I might need. Just a phone call makes you say, okay they really, really care about me. They called me to check up on me and I usually don't get that from a health service person.

So that is good.

20% of a person's health is based on health care services that they receive from their physician, from their hospital. The other 80% is based on what’s referred to as social determinants of health. Those are their non-medical or non health issues, things like transportation, having a job, access to good healthy foods. United Healthcare is committed to ensuring that we address and close those social determinants of health issues.

Some of the things that we have been doing and that we continue to do, one around food insecurity.

Well, the support from United Healthcare is really tremendous because it will be transformational from the standpoint of enabling us to bring food where it's needed most. Fresh fruits and vegetables are difficult to access for many families because of cost and even transportation. And having a mobile pantry that can bring food where it's needed most, as well as basically eliminating both the transportation issue as well as the cost issue, is really a game changer for families.

They really stand on the grounds with us being boots on the ground to help meet those growing needs in the community. And with the economy right now coming out of the pandemic, our needs have grown even more. And because of United Healthcare, we could continue to stand on the front lines against hunger and meet immediate emergency needs of our community.

You know, as we think about our mission of helping people live healthier lives and making the health care system work better for everyone, the reality is no one can do it alone. Our commitment is continued collaboration and work with our physicians, with our hospitals, with our faith based organizations, our community based organizations, many, many and all entities that impact health in any way.

It takes all of us working together to make it happen. And so I'm really excited about the progress we've made. But more to come.

UnitedHealthcare Community Plan Medicaid

Your extra benefits may include

Education

$160 for GED exam voucher and materials

Prenatal

Car seat, breast pump, lactation services and doula programming ($2200 value)

Wellness

  • 6 months fresh fruits and vegetables ($240 value)
  • 13-week WW® voucher ($160 value)

Youth

$75 for YMCA sports program

Other

  • $100 yearly for vitamins, massage, and acupuncture
  • Free virtual doctor visits by mobile app, 24/7
  • Smartphone with free unlimited data, and texts
  • HEPA Filter Vacuum and asthma kit ($350 value)
  • 14 home-delivered meals after hospital stay

Choice of doctor

Each member can choose a primary care provider (PCP). Use the Doctor Lookup tool to see if your doctor is in our network.

The PCP is the main doctor for:

  • Preventive care.
  • Treatment if you are sick or injured.
  • Referrals to specialists for certain conditions.
  • For members who don’t have a doctor or whose doctor is not in our network, we can help find a new one close by. 


Member information

Member handbooks

Member handbook - English
Member handbook - Español

Find a Provider

Member services:

1-800-349-1855 / TTY 711

Member website

Sign in and you'll get tools that help you use your plan. You can view your Member ID card and get help with using your benefits. It just takes a few minutes to register. Then you can log in anytime.


How to enroll

1. Online - www.ncmedicaidplans.gov
2. Phone - 1-833-870-5500 (TTY 1-833-870-5588), 7 a.m. to 5 p.m., Monday through Saturday 
3. Mail - Fill out the enrollment form you receive in the mail.
4. Mobile app - Download the free mobile app - NC Medicaid Managed Care 
5. Need help - If you want help choosing a plan, an independent team of enrollment specialists can give you more information about the health plans available to you. Call an enrollment specialist at 1-833-870-5500 (TTY 1-833-870-5588) or visit www.ncmedicaidplans.gov

Featured programs and benefits

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Depression and anxiety

Depression is a real illness. It can be treated.

You can feel like yourself again. Depression is an illness like diabetes or heart disease. The first step is to accept that you need help. The second step is to talk to your doctor or provider.

Note: If you or someone you know is in suicidal crisis or emotional distress, get emergency help right away.

Call 911 or Call the National Suicide Prevention Lifeline for 24/7, free and confidential support. Call 1-800-273-8255 and 1-800-799-4889 (TTY)

  • Feeling unhappy, down or sad every day or feeling worthless, guilty, helpless or hopeless.
  • Loss of interest in hobbies, activities and people you once enjoyed.
  • Trouble sleeping or sleeping more than usual, or feeling tired, weak or low in energy.
  • Loss of appetite or eating too much.
  • Having trouble concentrating, remembering or making decisions.
  • Thinking or talking about suicide.

Find out more online at liveandworkwell.com.


Virtual care – Doctor Chat

  • 24/7 access to live virtual visits with a doctor
  • Get the answers, treatment and follow-up care you need - at no cost to you
  • To download the app, search for “UHC Doctor Chat” on the App Store® or Google Play®, or visit www.uhcdoctorchat.com
  • Receive up to six virtual breastfeeding visits. For more information or to book an appointment, text UHCNC4MILK to 1-888-458-1364, visit www.simplifed.com/united-nc, or call 1-844-799-0538
  • Participate in virtual pregnancy support groups.  Visit momandbaby.wellhop.com to learn more. 

Well and sick care

Get the care you need to stay healthy — or to get better if you are injured or sick. Member benefits include:

  • Care Coordinator. Someone to coordinate the services and care you need for your health.
  • Choice of Doctor. Find a doctor you trust in our network.
  • Hospitalization. You pay nothing for care in a hospital.
  • Lab and X-rays. Lab tests, x-rays and diagnostic imaging are covered.
  • Medicines. Fill prescriptions at local pharmacies.
  • Nurse Hotline. Speak with a registered nurse 24/7.
  • Pregnancy Care. Extra care and support for both you and your baby.
  • Shots and Vaccines. Routine shots to help protect against illness.
  • Therapy Services. Physical or other therapy to help you be your best.
  • Well Visits. Annual physical exams, checkups, shots and lab tests.
  • Unlimited Doctor Visits. See your doctor as often as needed.
  • Urgent Care. Convenient care for a sudden illness or injury.

Mother and baby

Nothing is more important than the health and well-being of a mother and her baby. That’s why member benefits include:

  • Prenatal Visits. Care for you before your baby is born.
  • Get a car seat ($105 value)
  • Electric breast pump ($250 value) Breastfeeding Support ($650 value). Receive up to six virtual breastfeeding visits. For more information or to book an appointment, text UHCNC4MILK to 1-888-458-1364, visit www.simplifed.com/united-nc, or call 1-844-799-0538.
  • Community-Based Doula Programs ($1,200 value)
  • Community baby showers with gifts, resources, and education $100 in rewards for baby products
  • Healthy First Steps® Rewards. Get extra support and rewards to keep you and your baby healthy. Visit www.uhchealthyfirststeps.com for more information.
  • Text4baby. Receive text messages with helpful tips and reminders.
  • Wellhop. Participate in virtual pregnancy support groups. Visit momandbaby.wellhop.com to learn more.

Care for conditions

If you have asthma, diabetes or another long-term condition, you can depend on us. Our plan makes sure you get the care and services you need. Benefits include:

  • Asthma and Allergies Care. Exams, testing and supplies are covered.
  • Care Management. If you qualify, get personal help managing health conditions.
  • Diabetic Support. Medicine, needles, wipes and other supplies for managing diabetes.
  • Kidney Disease Care. Dialysis, medicine and treatments are covered.
  • Behavioral Health Disorders. Counseling and other treatments are covered.
  • Obesity Care. We cover screenings and counseling for obesity
  • Special Needs Unit. Services for members with special health care needs.
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Vision, speech and hearing care

Make sure your sight and hearing are at their best. Benefits include:

  • Hearing. Tests, checkups and hearing aids, if needed, are provided.
  • Vision. Covers eye exams and glasses if needed.

Transportation

Emergency: If you need emergency transportation (an ambulance), call 911.

Non-emergency: UnitedHealthcare Community Plan of North Carolina can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. This service is free to you. If you need an attendant to go with you to your doctors appointment, or if your child (18 years old or younger) is a member of the plan, transportation is also covered for the attendant, parent or guardian. Non-emergency transportation includes personal vehicles, taxis, vans, mini-buses, mountain area transports and public transportation.

How to get non-emergency transportation. Call 1-800-349-1855, TTY 711 up to 2 days before your appointment to arrange transportation to and from your appointment.

Non-emergency transportation services via personal vehicles, taxis, vans, mini-buses, mountain area transports and public transportation are provided through our contracted transportation company ModivCare. You can contact ModivCare to request or cancel a trip by calling Member Services at 1-800-349-1855, TTY 711 and choosing the option for Transportation. Rides for routine appointments should be scheduled at least 2 business days in advance by calling between 7:00 a.m. and 6:00 p.m., Monday through Saturday. Rides for urgent appointments can also be made after hours by calling Member Services.

Responsibilities of the member:

  • To use those transportation resources which are available and appropriate to their needs in the most efficient and effective manner.
  • To utilize transportation services, such as gas vouchers, appropriately.
  • To travel to the requested location and receive a Medicaid covered service.
  • To make timely requests for transportation assistance.
  • To be ready and at the designated place for transportation pick-up or cancel the transportation request timely.
  • To follow the instructions of the driver.
  • To respect and not violate the rights of other passengers and the driver, such as not creating a disturbance or engaging in threatening language or behavior.

Member no-shows:

  • A no-show is when the member does not go to the medical appointment.
  • The member must be ready and at the designated place for pick-up at the time required by the transportation vendor.
  • The member must complete their trip and show evidence in order to be issued reimbursement for their mileage.
  • The member must call the number provided for trip requests to cancel scheduled transportation at least 24 hours in advance.
  • Members who miss three or more trips in a three-month period, or who risk the safety of other passengers or the driver may be suspended from transportation services for up to 30 days.
  • You can get additional information on our Non-Emergency Medical Transportation policy by calling Member Services at 1-800-349-1855, TTY 711.

To view the UnitedHealthcare Community Plan of North Carolina NEMT Policy click here

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Other extras for members

Sometimes you might need a little extra help using your health plan. For those times, you can rely on:

  • Healthy First Steps® Rewards. Earn rewards for keeping you and your baby healthy.
  • Language Help. Connect to a translator through Member Services.
  • Member Advocate. Someone to get you information, services and care.
  • Nurse Hotline. Speak with a registered nurse 24/7.
  • Quitting Tobacco. Coaches and supplies to help you quit using tobacco.
  • Social Services. We’ll help you find community services.
  • Transportation. We pay for rides to and from medical visits or qualified trips to the Pharmacy.
  • Weight Control. Support and treatment to reach a healthy weight.

Health education

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North Carolina HealthTalk member newsletter

Our NC HealthTalk newsletter is now online. The newsletters are a great way to learn about our health plan and important health topics.

You can read it whenever, wherever you want. Check back quarterly for a new edition.

EnglishEspañol

Learn about plan types

North Carolina Medicaid Card

Medicaid plans

Medicaid is health insurance for people with low incomes. You might be able to get Medicaid if you're pregnant, have children or live with a disability. In some cases, other adults also may qualify. Costs to you are low and based on your ability to pay. It's important to know that Medicaid rules and coverage differ from state to state.

Medicare Card

Dual Special Needs (D-SNP plans)

Medicaid is health insurance for people with low incomes. You might be able to get Medicaid if you're pregnant, have children or live with a disability. In some cases, other adults also may qualify. Costs to you are low and based on your ability to pay. It's important to know that Medicaid rules and coverage differ from state to state.

Exchange Card

Individual and Family plans

Individual and Family Plans, also known as the Health Insurance Marketplace (R) plans, help individuals, families, and small businesses shop for and enroll in affordable healthcare coverage.  Whether you qualify for these programs depends on your expected income, household members, and other information.

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